Effective date: September 8, 2026
Custom crochet portraits are made specifically for each customer. Please review your photos, personalization details, and shipping address before submitting an order.
Cancellation requests
Email hello@wemadeecrochet.shop as soon as possible if you need to cancel. Requests received within 12 hours of purchase have the best chance of being completed, but a cancellation is not confirmed until we approve it in writing.
If production has not begun, we will cancel the order and refund the amount paid to the original payment method. Once production has begun, the order generally cannot be canceled because yarn, planning, and maker time have been committed to your personalized item. Any rights required by applicable law remain unaffected.
Changes to photos or personalization
Requests to replace a photo or change a name, color, outfit, accessory, size, or other custom detail must be submitted as soon as possible. We will make reasonable efforts to apply a change that arrives before production begins. After production starts, a requested change may be unavailable, may delay the order, or may require an additional charge if completed work must be remade. We will explain any charge and obtain your approval before proceeding.
Shipping-address changes
Send address corrections immediately. Include the complete replacement address and order number. We cannot guarantee address changes after a shipping label has been created or the package has been handed to the carrier. The customer is responsible for address information entered at checkout.
Design preview and approval
If your order includes a preview, review it carefully and reply promptly. You may request reasonable corrections needed to match the photos and instructions originally submitted. A new concept, new source photo, different outfit, or other material change outside the original order may require additional time or cost.
Once you approve a preview, production or shipment may continue and further preference-based changes are not guaranteed. Approval does not remove your right to report an item that arrives damaged, materially defective, or materially different from the approved preview.
If we cannot meet the promised shipment date
If we learn that we cannot ship within the time promised at checkout, we will contact you and provide the options required by applicable law. Depending on the circumstances, you may be asked to consent to a revised shipment date or cancel the unshipped order for a refund.
Refund timing
Approved cancellations are refunded to the original payment method. After we process the refund, the bank or payment provider may require an additional 5–10 business days to post it.
How to submit a request
Email hello@wemadeecrochet.shop with the subject “Cancel/change order – [your order number]”. Include the checkout email address, the exact request, and any replacement photo or address. Sending a request does not by itself stop production; wait for our written confirmation.
WeMadee Crochet
212 N. 2nd St. STE 100
Richmond, KY 40475, USA