Effective date: September 8, 2026
This Shipping Policy explains how orders placed through WeMadee Crochet are produced, shipped, and delivered.
Where we ship
We currently ship to valid addresses within the United States only.
Production time
Every crochet portrait is personalized and handmade to order. Production normally takes 7–10 business days. Production begins after payment is confirmed and we have received all required reference photos and personalization details. Business days exclude weekends and U.S. federal holidays.
If information or photos are missing, unclear, or need customer confirmation, the production timeline begins when the required information is complete. During high-volume periods or events outside our reasonable control, production may take longer. If we cannot ship within the time promised at checkout, we will contact you and provide the options required by applicable law, which may include accepting the delay or canceling the unshipped order for a refund.
Shipping cost and delivery estimate
Standard U.S. shipping costs a flat $4.99 per order. Standard delivery normally takes 7–14 business days after production is complete. The usual estimated total time from a complete order to delivery is therefore 14–24 business days.
Delivery dates are estimates rather than guarantees. Carrier congestion, severe weather, holidays, service interruptions, or remote destinations may cause delays.
Tracking
When your order is handed to the carrier, tracking information will be sent to the email address used at checkout. Tracking may take 24–48 hours to show its first scan. Customers are responsible for monitoring tracking and providing a secure delivery location.
Address accuracy and changes
Please enter the recipient’s full name, street address, apartment or suite number, city, state, and ZIP code accurately. Contact hello@wemadeecrochet.shop as soon as possible if an address correction is needed. We cannot guarantee changes after production or shipment has begun.
If a package is returned because the address supplied at checkout was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping it. Original shipping charges are not refundable once carrier service has been provided.
Late, lost, or marked-delivered packages
If tracking has not updated for an unusual period, contact us so we can help open a carrier inquiry. If tracking says “delivered” but the package is missing, first check the delivery location, household members, neighbors, and the carrier. Then contact us within 7 calendar days of the delivery scan with your order number. Carrier investigations and resolutions vary by case.
Damage during shipping
Report visible shipping damage within 7 calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. Keep all packaging until the claim is resolved. Eligible claims will be handled under our Returns, Remakes & Refunds Policy.
Taxes
Applicable sales tax, if any, is calculated separately at checkout based on the order and destination.
Contact
WeMadee Crochet
212 N. 2nd St. STE 100
Richmond, KY 40475, USA
hello@wemadeecrochet.shop